A recent survey suggests that while many businesses recognise the importance of employee engagement, only around half have a strategy to promote it. Continue reading
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Internal customer satisfaction – give staff a voice
Your internal customers are just as important as your external ones, which is why an internal customer satisfaction survey can be a powerful management tool. Continue reading
Posted in Staff Surveys
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Are your customers stuck on the phone?
A new study by Google reveals that shoppers often use their smartphone while inside a store to help make purchasing decisions. Continue reading
Posted in Customer & Client Surveys
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Unlocking the unrealised productivity in your organisation
A new study has confirmed that Australia is facing a massive shortfall in productivity. Your organisation might be able to boost employee satisfaction by utilising employee surveys. Continue reading
Posted in Staff Surveys
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Staff training a factor in employee retention
A failure to provide staff with training and upskilling opportunities could be impacting retention. Continue reading
Posted in Staff Surveys, Training Surveys
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Businesses not confident their salespeople are delivering key messages
A recent survey has shown that many businesses aren’t confident that salespeople are delivering key messages to customers. Continue reading
Who’s afraid of negative feedback?
Businesses shouldn’t be scared of customer feedback; they need to see it as an opportunity to improve the way they operate. Continue reading
How could surveys help with the recruitment process?
Recruitment process feedback surveys can help businesses to refine and improve the way they recruit new talent. Continue reading
Posted in Online Survey Software, Staff Surveys
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Why staff feedback is important for business leaders
Employee surveys can play a critical role in helping business leaders manage and communicate with their staff. Continue reading
Posted in Staff Surveys, Why Feedback Matters
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What are your customers saying about your business?
Before businesses discount the value of collecting customer feedback, they should consider what might happen if they don’t. Continue reading