Survey Question Design: Ranking Vs Rating Questions

What native English speaker would have thought that your ‘rank’ and your ‘rate’ could be different?! Once you get into survey design, though, you’ll understand that there is a world of difference between ranking and rating type questions. One is hard to answer, one is easy. One takes a long time to think about, one is relatively quick to answer. When overused, both of them can encourage people to take the lazy way out, weakening your data in the process.  So how do you choose between ranking and rating questions in your opinion survey? We check out the benefits and drawbacks of each.

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Survey Design

Which cupcake flavour best describes your workplace culture?

The results of our Cupcake Culture survey from the Australasian Talent Conference are in! We asked delegates “Which of the following cupcake flavours best describes your organisation’s workplace culture?” and – cue drum roll – the results are…

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Our July newsletter is out!

Read all about it!Check out the latest PeoplePulse newsletter! It’s packed full of news and handy hints…

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Stats to Support the Case for Employee Engagement

Engagement SurveyDo you believe ‘employee engagement’ means two of your staff have announced their impending nuptials? Don’t think it’s important for a productive workforce, or that it even exists? Have a read of the following statistics from HR Monthly and www.polson.com.au – these provide a compelling business case for employee engagement and the value of seeing how truly engaged your employees are with your organisation.

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An Insight into Customer Satisfaction in the Insurance Industry: How to Create It and What We Can Learn From it

Customer Satisfaction SurveyThe insurance industry is a notoriously difficult one in which to profit, with enormous amounts of data put through incredibly complicated risk analysis formulae required to set premiums, and the possibility of huge numbers of unforeseen claim expenses coming through at once. Additionally, competition legislation which makes it easy for customers to switch insurers means that customer satisfaction is more critical than ever to profits.

The most obvious method of satisfying customers in the insurance industry, paying a high percentage of claims, is unfortunately a method that eats directly into profits. So today we look at the facts and figures, and think laterally about what customer satisfaction means in the insurance industry and how to create it.

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10 Characteristics of Companies With Fantastic Staff Satisfaction: Survey Findings

Staff Satisfaction SurveyAs organisations grow in size and complexity, it is easy to lose sight of what really makes a company tick. HR managers may realise that a company’s workforce is its most important asset, but overall policies, procedures and budget allocations usually do not reflect that same people-centric focus. Today we take a sneak peek inside the walls of companies with fantastic staff satisfaction levels, discovering which characteristics are linked to fabulous staff satisfaction survey results.
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What Do I Want to Know? 34 Example Questions to Ask In a Staff Survey

HR SurveyThe quality of your employee satisfaction survey results are obviously only as good as the questions you ask. At PeoplePulse, we see some fantastic results gained from HR surveys – straightforward and actionable data, gained from concise web-delivered questionnaires. It’s easy to find advice on survey question design, but sometimes difficult to translate that to practice, so today we check out 35 example questions to ask in a general staff feedback survey.

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Paper or Pixels? Paper vs Online Surveys

Paper or Pixels?When it comes to collecting feedback, should you be using paper or pixels for your surveying – engaging with the brave new world of the web, or staying with traditional pens and paper? They each have their benefits and drawbacks – we explore them today.

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Fabulous Facts #1

Some excellent statistics from Marketing Innovators (MI) on the effects of employee satisfaction on company financial performance:

It may already be obvious to you, but more and more evidence shows a strong correlation between employee satisfaction and financial performance, which can influence other business functions such as building profits effectively, business planning and development, employee rewards and recognition, and the measurement of ROI.
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Our February Newsletter is Out!

The February issue of PeoplePulse’s newsletter is now online! Check it out here.

Did you know? Applicants’ culture beliefs [of your organisation] were related to several pre-interview information sources that recruiters can manage, but they were less related to information sources that firms cannot control.

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