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Customer Service Satisfaction

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demonstration of our Customer Service Satisfaction software.

Boost sales and increase return business through greater customer service satisfaction.

Any successful business knows it's not enough to win new customers and blindly hope they stay loyal. Offering superior customer service to your existing client base is a fool proof way to ensure return business plus pick up new customers through invaluable word-of-mouth feedback generated.

But how do I know if my customers are satisfied with the customer service my organisation provides?

When was the last time you ran a customer service satisfaction survey? If your answer is verging on being embarrassing, it might be the perfect time for you to start considering the benefits of implementing a customer-wide satisfaction survey.

But I don't have the time, resources or money to run a survey!

An online survey software tool is a cost-efficient yet effective way to establish a customer satisfaction survey within your business. Your survey can run 24/7, with the ability to collect information from your customers at any time. Being web-based, the hassle of distribution and collating data associated with traditional paper-based surveys disappears. Surveys represent excellent return on investment by giving you valuable data on how to improve your customer service and grow your business.

You can also integrate subtle business generating lead and referral questions into your satisfaction surveys to maximise your return - let us show you how.

The PeoplePulse customer service satisfaction solution is an excellent tool for organisations wanting to establish a sound feedback process, receive actionable data, for an affordable price.

Our customer service satisfaction measurement solution is unique in that it combines:

Unrivalled survey software that delivers feature-rich, actionable reporting data available online 24 x 7.
The appointment of an expert survey Project Manager to your account to provide advice and hold your hand throughout the research process.
A proven research solution that can be easily customised and is suitable for organisations of all sizes.
customer service satisfaction
The Proof Is In Our Client Base:

Our primary focus is in the Australian and New Zealand markets. We have over 250 corporate and Government clients of all sizes, from smaller 5 person firms to organisations with 25,000+ employees. A small sample of our customer service satisfaction survey clients include:

  • Australian Bureau of Statistics
  • Department of Human Services
  • ANZ Bank
  • Virgin Mobile
  • Origin Energy
  • Gold Coast TAFE
  • Sensis
........And many many more!

Our client's feedback is our strongest endorsement:

What a pleasure it has been to work with your system and your team. Issues are always politely and speedily dealt with and nothing is ever a hassle.

- Ms Natalie McCormack

The PeoplePulse technology made our surveys easy, quick and affordable. I have been highly impressed with your survey software – thanks again for the fantastic service you have provided.

- Ms Fleur Edwards

Take a look ...

At PeoplePulse, we combine locally developed and hosted customer service satisfaction survey software with unmatched support and advice. Request a demonstration of our survey software today by entering your contact details in the form at the top right of this page.

Alternatively, phone us on: +61 2 9232 0172. We look forward to assisting you.

Helping You To Act On Data, Not Intuition.



Please complete the form below to arrange your FREE customer service satisfaction tool demonstration with one of our friendly customer representatives.

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customer service satisfaction