sales and increase return business
through greater customer service satisfaction.
business knows it's not enough to win new
customers and blindly hope they stay loyal.
Offering superior customer service to your
existing client base is a fool proof way
to ensure return business plus pick up new
customers through invaluable word-of-mouth
do I know if my customers are satisfied
with the customer service my organisation
When was the
last time you ran a customer service satisfaction
survey? If your answer is verging on being
embarrassing, it might be the perfect time
for you to start considering the benefits
of implementing a customer-wide satisfaction
But I don't
have the time, resources or money to run
An online survey
software tool is a cost-efficient yet effective
way to establish a customer satisfaction
survey within your business. Your survey
can run 24/7, with the ability to collect
information from your customers at any time.
Being web-based, the hassle of distribution
and collating data associated with traditional
paper-based surveys disappears. Surveys
represent excellent return on investment
by giving you valuable data on how to improve
your customer service and grow your business.
You can also
integrate subtle business generating
lead and referral questions into your satisfaction
surveys to maximise your return - let us
show you how.
customer service satisfaction solution is
an excellent tool for organisations
wanting to establish a sound feedback process,
receive actionable data, for an affordable
service satisfaction measurement solution
is unique in that it combines:
survey software that delivers feature-rich,
actionable reporting data available
online 24 x 7.
appointment of an expert survey Project
Manager to your account to provide
advice and hold your hand throughout
the research process.
proven research solution
that can be easily customised and is
suitable for organisations of all sizes.
Proof Is In Our Client Base:
Our primary focus
is in the Australian and New Zealand markets.
We have over 250 corporate and Government
clients of all sizes, from smaller 5 person
firms to organisations with 25,000+ employees.
A small sample of our customer service
satisfaction survey clients include: