Customer Satisfaction Survey
... Why second guess what
your customers really want?
be more important to the health of your
business than having a deep and intimate
understanding of what makes your customers
tick, and what you could be doing to better
satisfy their needs?
So now answer
this honestly: When was the last time you
ran a formal customer satisfaction survey
for your business?
If your answer
is slightly embarrassing to you, do not
fear, because with the advent of online
customer survey technology it's probably
easier than you think to run an effective
customer satisfaction survey.
And let's be
clear - the benefits are far reaching. Aside
from the obvious benefit of getting up-to-date
actionable data on what your customers think
and what you need to do to better serve
them, many are surprised to learn that their
customer satisfaction survey can actually
have a direct impact on sales.
What say you
added a well-worded lead generation question
at the end of your survey, seen only by
those customers that indicated they were
happy with your product or service. It could
be along the lines of 'Where you aware that
we also offer X and Y? Tick the box below
if you are interested in finding out more
about them' ... or 'Do you have any friends
that you think may be interested in our
product or service?'.
The inclusion of such questions can dramatically
increase the value you receive from running
your customer satisfaction process.
find out more?
customer satisfaction survey solution is
an excellent option for organisations
wanting to establish a sound customer satisfaction
assessment process, receive actionable data,
and receive maximum return on investment.
satisfaction survey solution is unique in
that it combines:
survey software that delivers feature-rich,
actionable reporting data available
online 24 x 7.
appointment of an expert survey Project
Manager to your account to provide
advice and hold your hand throughout
the customer satisfaction survey set
up, invite and reporting process.
proven customer satisfaction survey
that can be easily customised and is
suitable for organisations of all sizes.
Proof Is In Our Client Base:
Our primary focus
is in the Australian and New Zealand markets.
We have over 250 corporate and Government
clients of all sizes, from smaller 10 person
firms to organisations with 25,000+ employees.
A small sample of our customer satisfaction
survey clients include: