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Our Customers Say It Best
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 QT Mutual Bank Ltd
We’ve been using the PeoplePulse surveys for a few years now to meet our needs in relation to Engagement, Entry, Exit and Internal Customer Surveys. The quality of our reporting has increased significantly from our previous suppliers. The PeoplePulse surveys and the whole process for all our users is first class. We are getting reliable and accurate data, which has led to better statistical analysis which we can manipulate in virtually any way that adds value. The internal customer survey has especially helped to improve inter-departmental relationships as well as bridge the gap between head office and branch communications between all levels of staff. I must also comment on the service provided by the PeoplePulse support team. They are friendly and reliable, but more importantly are proactive in suggesting ways we can use or analyse the data to add more value. I can thoroughly recommend PeoplePulse and advise that using their product and their people has been of great benefit to our business.
Steve Eltis
Executive Manager | Human Resources |
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Australian Bureau of Statistics
Over the time that I have had dealings with Eileen and PeoplePulse they have been nothing short of fantastic. Eileen is always friendly and approachable and extremely well-versed in her knowledge of the PeoplePulse software.
The creation of online surveys was relatively new to me so I was pleased to learn that there was no such thing as a silly question with Eileen. She is always more than happy to offer suggestions on how best to achieve our desired result or to add a tweak to our survey, if requested. Eileen's customer service and knowledge of PeoplePulse has helped me achieve recognised value for my clients.
I can't recommend Eileen and the PeoplePulse software enough. The software is first-class and the people behind it are equally so!
Lisa Polmear
Customer Insights and Strategies |
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The Good Guys
The Good Guys has been utilising People Pulse for several years to interact with our store network in two key areas.
Firstly, at least every year staff nationally are surveyed to determine their satisfaction against a broad range of criteria. The data is used in a variety of ways including generating training programs, giving feedback to stores on areas in need of cultural or other improvements, and, highlighting other specific concerns or areas of improvement we may need to address to improve our business.
Secondly, and from my perspective most importantly we use the tool to take a quarterly snapshot of key variables relating to Workplace Health and Safety. We pose a series of standard questions which stores rate their compliance with as well as a question in which what is being measured each quarter changes enabling us to focus on an area of specific concern be that manual handling, bullying or changes in legislation.
The answers are fed back to us providing:
• The ability to compare results nationally, by state, by store over any time frame that now stretches back over three years;
• The ability to deliver focussed strategies nationally, by state or by store if an area is highlighted that needs attention, and;
• An additional source of evidence in the event of an inspection by the various state based safety authorities.
The platform is simple to use and very reliable, the service level from the provider is exemplary and the pricing fair. There is simply no hesitation in renewing our contract annually. People Pulse has provided us with a simple and invaluable tool to interface with over a hundred individual businesses.
Martin Barber
Safety Consultant
The Muir Electrical Company / The Good Guys |
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Department of Education and Early Childhood Development
Quinntessential were chosen to provide online exit surveys for the department as their product and services were excellent value for money.
Their staff have been a pleasure to work with - responsive, efficient and helpful. The survey itself and reporting features are comprehensive and flexible.
Ann Wright
Manager, Organisational Development Branch, Human Resources Division |
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Australian Bureau of Statistics
I would like to say how much I have appreciated Eileen's expert assistance and advice over the past couple of years. In fact, the support provided by all Quinntessential staff I have had contact with has been exemplary, and as a result I have no hesitation in recommending the PeoplePulse survey tool to other HR areas.
In my agency, the highly qualified workforce demands high quality in its internal polling. I have found the PeoplePulse tool flexible and easy to use, and I have really enjoyed the challenge of turning our clients' ideas into a range of successful and well-received staff surveys. We have achieved average response rates of 70-75% over the past two years: while our staff obviously love to fill out forms, the PeoplePulse tool has made my job much easier in attaining such high voluntary survey completion rates.
Denise Burton
A/g Assistant Director, Workforce Strategies, Corporate Services Division |
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The University of Southern Queensland
Following the development and implementation of both Exit and New Employee Experience online surveys in 2010, USQ has found the People Pulse solution to be user-friendly, secure and efficient. We were able to work with Quinntessential to design surveys that met our needs. The solution was able to support multiple question types and branching. Personalised email messages are easily distributed to respondents immediately or can be scheduled to send in the future. Similarly, reminder emails can also be sent to those that haven’t started or completed the survey. For almost 10 years we have been collating information from our exiting employees via paper surveys and anticipate our response rates to increase primarily due to the ease of completing the surveys online. We enjoy the professional look of the online surveys and appreciate their ease of use - and so do our staff!
Given that we are a regional institution with lower staff numbers, we have a limited amount of data for reporting purposes at this time. However, we anticipate that online reporting will be a valuable addition, providing quick access to overviews of survey results together with an efficient way of disseminating information to senior executive and managers with the ability to email links to reports, or alternatively export data to programmes including Excel and Word.
We have always found the staff at Quinntessential willing to go that ‘extra mile’ to accommodate our requests and very much appreciate that they are just a phone call away – no problem was too trivial for them to deal with in the development and subsequent implementation of our surveys.
Tricia O'Neill
Senior HR Officer (Client Services and Development) |
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Reckitt Benckiser
I have been very happy with PeoplePulse and all the people I have worked with while setting these surveys up. Would expect to continue using this system well into the future.
Leigh Watkins
HR Administrator |
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Department of Premier and Cabinet TAS
As a late comer to the evaluation component, I am extremely impressed with the level of service to accommodate a large number of individual agency requirements. Many thanks to a great team at PeoplePulse.
Suzie Leonard
Tasmanian State Service (People Directions) |
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Medibank Health Solutions
Excellent product, able to get some good data from it from which we can build our improvement programs.
Fiona Bridge
HR Programs Manager |
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Leighton Contractors
Extremely impressed with the outstanding customer service that is provided when learning and implementing the survey tool. My queries are attended to straight away via phone or email. The tool itself is so easy to use and you do not need to spend hours of analysis as you may have experienced with other survey tools. On the user end its very user friendly to navigate and looks very professional.
Diane Jaksa
HR Manager, Gorgon Civils & Underground Project |
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realestate.com.au
The PeoplePulse survey software
has proved to be a valuable asset to our business. By
having access to a user-friendly online survey tool, we
have been able to gain important insights from our consumers.
The support and service provided by the team at Quinntessential
has been outstanding. I would highly recommend them to
anyone who has a need to gain feedback using online surveys.
Jesse Innes
Consumer Product Manager
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Davidson Recruitment
What a pleasure it has been
to work with your system and your team. Issues are always
politely and speedily dealt with and nothing is ever
a hassle.
Natalie McCormack
Business Solutions Manager
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SEEK.com.au
Quinntessential's responsiveness
and attitude towards new product enhancements was a
key factor (in our decision). We felt that from the
contract negotiation stage through to final product
training and product-related queries, Quinntessential
showed a genuine willingness to work with SEEK to deliver
the best possible solution to meet our needs. They made
us feel that no request, however small, was too much
trouble.
Ana Zatezalo
Market Research Co-ordinator
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The University of Notre Dame Australia
The PeoplePulse technology
made our prospective student and current student surveys
easy, quick and affordable. I have been highly impressed
with your survey software – thanks again for the fantastic
service you have provided.
Ms Fleur Edwards
Marketing and Development Manager, Sydney
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Key Media
I just wanted to say thankyou
for all your help, we have received loads of responses
on the HR Summit Sydney survey and once again we are
very happy with the service provided by PeoplePulse
and Quinntessential.
Jessica Blake
Marketing and Event Coordinator
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Turner & Townsend Rawlinson
I would like to express that
I was very satisfied with your services and highly appreciate
your professionalism and prompt reaction to our needs.
Monika Svarcova
Cost Analyst / Quality Manager
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Gemmell Ovenden Walsh
Love the survey software and
VERY happy with the response rate!!
Shelley Burgess
Operations & Training Executive
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Rebound Research
Our business, Rebound Research,
manages online surveys continuously, on behalf of major
Government organisations and other large corporations.
It is therefore essential that we partner with the very
best online survey providers. We can say with conviction
that PeoplePulse is what we’ve been looking for.
The system’s look & feel and functionality are far superior
to any other and just as importantly, it is easy to
use. The entire PeoplePulse team is professional and
friendly and is always available when needed.
We look forward to a long-lasting relationship.
Andrew Ross
Director
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Scott Recruitment Services
Quinntessential has been responsible
for providing us with on-line surveys for both our client
and candidate surveys this year.
Paul Quinn worked with us initially in developing and
formatting the questions. We provided the database from
our Sydney, Melbourne and Brisbane offices.
We were extremely pleased with the response rate and
the level of feedback we had from both surveys. The
candidate survey provided a 46% response rate, whilst
the client a 59% response rate. These are higher than
we have ever achieved in the past from paper based surveys.
The on-line method is extremely easy for the recipient
to answer and for us, the client, to read. We will certainly
be using this method again to survey our clients and
candidates.
Rosemary Scott - FRCSA (Life)
Managing Director
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SMF Recruitment
SMF Recruitment is getting
fantastic response rates of up to 80% using PeoplePulse
for our client 'Post-Service' surveys. From the respondent's
perspective, surveys look extremely professional and
are very easy to use. And for us, the reporting console
is excellent - we can quickly get an overview of survey
results and drill down on a specific area of interest
if need be. Very impressed.
Stuart Freeman
Managing Director
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RCSA Australia & New Zealand
On a personal note, from an
event management point of view, the PeoplePulse system
is fantastic. It’s extremely flexible so can handle
so many event styles; yet allows standard events to
be evaluated quickly and easily. Not only that but the
quality of information we’re getting from PeoplePulse
surveys is far superior to what’s available from paper
on-site (as well as getting more verbatim feedback;
and more honest feedback... ).
Clayton S Jan - AFMEA
Communications Manager
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IPA Personnel
IPA Personnel commenced working
with Quinntessential in May 2004 as part of a review
of its current customer satisfaction survey process.
IPA was keen to improve it current survey flexibility
and usability whilst moving to a more online efficient
process for administering the product. It was important
that the process allowed IPA to track the survey in
a number of ways so that the appropriate benchmarking
and ongoing improvement could be monitored at branch,
state and client level. IPA decided to purchase PeoplePulse
in July 2004 due to the quality of the product, look
and feel, non complex set-up and ease of use, whilst
still offering great flexibility and a variety of survey
options.
Quinntessential have been extremely flexible to work
with and generous with their time and support. Paul
has always been available to assist when needed and
made all aspects of the transition user friendly and
easy. IPA has at times provided feedback on areas for
potential improvement or ideas for future product enhancement,
and these suggestions have been welcomed and often implemented.
The product has proven very easy to use for IPA internally
and externally by IPA's customers.
Deborah Brown
Executive Manager
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SEEK Limited
SEEK is a commercially focused,
research driven organisation, and after we had made
the practical decision to adopt the PeoplePulse tool
following our review of the market, the transition was
undoubtedly made even easier by the service and support
our research team received.
Based on our experiences to date, I have no hesitation
in recommending Quinntessential and PeoplePulse to any
organisation looking to gather feedback using a user-friendly,
feature-rich web-based survey tool.
Simon Waring
Communications Manager
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