Thank you for taking the time to learn more about how PeoplePulse manages your personal information. PeoplePulse is a product of Quinntessential Marketing Consulting Pty Ltd (Quinntessential Marketing).
Quinntessential Marketing privacy and confidentiality policy
We take your individual right to privacy seriously; any personal information collected by Quinntessential Marketing is treated as confidential. Personal information is information relating to an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion provided.
We are committed to handling the information you provide responsibly. We will take every reasonable and practical precaution to safeguard the security, integrity and privacy of this information; including periodically reviewing and updating our security measures in light of current technologies.
Please note that this privacy information will be updated as appropriate. We recommend that you check back regularly to this page to be apprised of any updates or changes.
Australian privacy legislation compliance
Quinntessential Marketing Pty Ltd (ACN: 099 299 868) complies with the National Privacy Principles established by the Privacy Act 1988 (and subsequent amendments), Australia.
Information collected by Quinntessential Marketing
All personal information about individuals and confidential information about organisations that use Quinntessential Marketing is and will remain confidential and secure.
Quinntessential Marketing ensures the privacy of all our survey participants through our confidential and secure survey systems.
Quinntessential Marketing' guiding principle in the use of data collected in staff or customer surveys is that these data may be used for any purpose known to the survey respondent prior to the provision of such data.
Though in the vast majority of cases, data is only used in aggregate form, and raw responses are kept by Quinntessential Marketing, deviations from this policy can be discussed with the relevant Project Manager PRIOR to the commencement of the survey. Clients are generally made aware of the fact that any increase in perceptions of being 'watched' on the part of respondents will produce a commensurate reduction in candour. Our surveys are specifically designed to give maximum insight without impinging upon respondent anonymity.
If clients desire a copy of the raw survey results, Quinntessential Marketing will provide a spreadsheet of responses (without the respondents email address or other information that could identify the respondent).
Quantitative respondent data
Quinntessential Marketing uses data at an aggregate level - that is, we use the combined answers of many people and present aggregated information about various demographic groups within an organisation. Participants' anonymous responses to Quinntessential Marketing will be held in the strictest of confidence by aggregating results. Unless it is made explicitly clear to the contrary employers are not able to identify individual responses.
Qualitative respondent data
Survey participants should note that the free-text responses to statements at the end of most Quinntessential Marketing surveys are provided verbatim (i.e., unedited) to the relevant organisation. Should a Survey participant identify himself or herself by name, writing style or otherwise, his or her comments will not remain anonymous. This fact is normally explained on each Survey for the avoidance of doubt.
From time to time Quinntessential Marketing aggregates confidential information received from Survey participants and uses such information, together with other information received by Quinntessential Marketing, in providing industry benchmark or other comparative data, undertaking research and publishing or selling such aggregated information, provided always that such information shall not in any way identify the results of any organisation or the responses of any individual. However, in accordance with Quinntessential Marketing's standard terms of business, unless otherwise requested by a Client in writing, Quinntessential Marketing may refer to a Client by name as a user of its surveys in its marketing materials.
Special note on customer surveys, entry surveys and exit surveys
Often our clients request that individual feedback from these surveys is provided in addition to aggregated results. In such cases respondents are asked for permission for their individual feedback to be given to the client prior to the commencement of the survey/interview only when permission is given, is individual feedback provided to the client.
Information collected online
Like many web site operators, we also use software to analyse and record visitor numbers and other details such as:
the number of page views (or page impressions) that occur on Site; the number of visitors to our Site; how long those visitors (on average) spend on our Site when they do visit; and common entry and exit points into our Site. This aggregate, non-personal information is used by us to assist in analysing the usage of our web site.
Other than anonymous tracking data, Quinntessential Marketing only collects identifiable information that is specifically and voluntarily provided by a visitor to our site. A visitor to our site may choose to provide this information to register for certain areas of the site, apply for a training course or event, or order a publication.
When you email us:
• We will record your email address
• We will only use your email address for the purpose for which you provided it
• It will only be added to a mailing list if you have requested that information be sent to you, and you can "unsubscribe" to these mailings at any time by simply replying to any email we may send you with "unsubscribe" written in the email header or using the unsubscribe functionality provided
• We will not use your email address for any other purpose
• We will not disclose it without your consent except where Quinntessential Marketing may be required by law to disclose certain information.
Your employer may provide us with your email address. If this occurs, we may use your email address to invite you to respond to a Survey, or to remind you to complete the Survey if you have failed to do so within a reasonable period of time.
When you use an online form:
• We may record your name, email address, street address, telephone number, occupation, company and area of interest
• We will only use this information for the purpose for which you provided it
• The information will only be added to a mailing list if you have requested that information be sent to you, and you can "unsubscribe" to these mailings at any time by simply replying to any email we may send you with "unsubscribe" written in the email header
• We will not disclose it without your consent except where we may be required by law to disclose certain information.
We will, at your request, provide you with access to any information that we may have collected about you through our website in accordance with Information Privacy Principle 6, Privacy Act 1988 (Cth). To gain access to this information, you should contact us (see details below) and provide us with full proof of your identity and details. If you believe that any information is inaccurate, incomplete or obsolete, please contact us and we will revise the relevant information in accordance with Information Privacy Principle 7, Privacy Act 1988 (Cth).
Security of information
Any personal information collected on our website will not be released unless the law requires it or your permission is given. We provide a secure environment and a reliable system, but you should be aware that there may be inherent risks associated with the transmission of information via the Internet.
PeoplePulse has instituted procedures and controls, which ensure that emails sent on behalf of clients are secure and adhere fully to customer instructions.
Data we hold on behalf of our clients is physically segmented from the Internet and we employ software solutions with physical hardware layers to ensure maximum data security. Access to all computer data and files is secured by physical password, domain, and IP restricted protection. PeoplePulse.com.au also utilises 256 bit secure socket encryption for maximum data security.
Who to contact
Quinntessential Marketing contact for privacy matters:
The privacy officer
Quinntessential Marketing Consulting Pty Ltd
PO Box 943, Manly NSW 2095
Ph +61 2 9232 0172
Last Updated: April 2013.