PeoplePulse Newsletter Archive


	Issue 14 - June 2010
Lead article: Optimising Your Post-Survey Follow-up Process.
	Issue 13 - March 2010
Lead article: Questionnaire Design - How To Ensure Your Reports Deliver What You Need.
	Issue 12 - September 2009
Lead article: Excessive Survey Length - eight tips to help you avoid.
	Issue 11 - March 2009
Lead article: Invite Timing Tips - What Time of Day and Day of the Week Works
	Issue 10 - December 2008
Lead article: Poorly Produced Survey Invites - And How To Do It Right
	Issue 9 - May 2008
Lead article: What Talent Wants - Talent Gets. So what do the most talented employees want from their jobs?
	Issue 8 - February 2008
Lead article: Stay Surveys - Establising Why People Stay In Their Jobs
	Issue 7 - October 2007
Lead article: Staff Turnover - Want to Know The Secret To Better Retention?
	Issue 6 - July 2007
Lead article: Employee Engagement - Why employee feedback plays a crucial role in improving engagement levels.
	Issue 5 - May 2007
Lead article: Controlling Staff Attrition Through 'Attachment'
	Issue 4 - January 2007
Lead article: Training Needs Analysis - How does one go about identifying staff training requirements for the year ahead and putting a suitable program in place?
	Issue 3 - October 2006
Lead article: Exit Interview Surveys
	Issue 2 - July 2006
Lead article: Employee Opinion Surveys
	Issue 1 - April 2006
Lead article: Improving Survey Response Rates Back to top

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Why collect feedback from
staff and customers? ....

If done sincerely, everyone appreciates it when someone
seeks their opinion.

- Author Unknown.

If you create a customer intimacy that learns individual customer requirements and then executes to those requirements, improving each individual customer relationship over time - you can create an insurmountable barrier to competition.

Source: Treacy, M & Wiersema, The Discipline of Market Leaders.