• Strategy is driven by 'gut feel' about what you think your staff and customers want (as opposed to what you know they want).
  
• Low visibility of problems - research shows that for every 5 unhappy people, 250 other people will hear about their problems with your company.
  
• Missed opportunities to learn from mistakes.
  
• Competitors seem one step ahead - launching new products or initiatives in areas where you've only just started to talk about.
  
• Low awareness of current and future customer needs.
  
• Management is perceived as being relatively unresponsive and not overly receptive to new ideas.
  
• Higher customer churn rates - studies show that 55-70% of defecting clients can be won back if (a) you know about the problem, and (b) you handle it promptly and professionally.

So What's The Solution?

Fast, user-friendly and cost effective, PeoplePulse is an online survey tool that enables Management to instantly receive feedback, collate information and view reports in real time. By using PeoplePulse, Management can gain rich and revealing insight to help them develop more relevant solutions, acquire and retain more customers, and build long-term brand loyalty.

In today's competitive business environment, you simply can't afford not to have your 'finger on the pulse' when it comes to what your customers and staff are thinking.

By asking the 'right' questions of both customers and staff on a consistent basis, you gain valuable insight that is critical to the ongoing health and success of your organisation.

Click here to arrange a FREE demonstration.

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• Low response rates - research shows that people are up to 10 times more likely to respond to web-based feedback systems compared to paper-based systems.
  
• Costly - paper-based systems are typically around 4 times more expensive than web-based alternatives. Sending out invite reminders are also costly and time-consuming.
  
• Slow - paper-based feedback can take months to complete - the majority of web-based feedback is received within 48 hours of being sent.
  
• Labour-intensive - to decipher results and produce meaningful reports.
  
• Inconvenient - It's no good only offering a postal address to submit feedback too if people prefer to correspond with you via the Internet.
  
• Limited use of data - can't easily filter survey results by city, branch or consultant or client.
  

So What's The Solution?

Quite simply, the benefits of using PeoplePulse over an existing paper-based survey system are compelling. It's not hard to see the advantage in lowering business costs, receiving critical business data quicker and in a more user-friendly format, streamlining operations, and receiving higher survey participation levels.

The answer is clear. Click here to arrange a FREE demonstration of PeoplePulse.

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We believe that PeoplePulse offers Australian and New Zealand-based organisations a number of important benefits.

These are summarised below: