PeoplePulse Survey Software

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Sample Survey 1: Recruitment Process Feedback
Sample Survey 2: Staff Cultural Vitality Survey

 

Allison - Age 27.
A Customer Service Rep

Has some great suggestions on how to motivate and incentivate her team using non-financial rewards ...

Are you listening?


PeoplePulse can help you to:
 Improve client and candidate loyalty;
 Improve staff morale and motivation;
 Improve communication;
Identify trends;
 Aid decision-making;
 Increase sales;
 Improve internal processes.
   
 How? By providing you with a tool to listen to what your customers and staff REALLY want.

 


HR Departments

Find out how PeoplePulse can benefit your organisation.

Click here.


PeoplePulse allows you to ...
 Take the pulse of underlying attitudes and opinions;
 Effectively pinpoint and address issues that affect your business;
3Develop customised surveys to suit specific needs and customer groups;
 Monitor the 'pulse' of staff, clients or candidates on an ongoing basis;
 Reinforce to clients and candidates, in a tangible way, that you really care what they think.
 
Get an accurate read on what's
happening in your business!

PeoplePulse allows you to conduct cost-effective surveys that are confidential and anonymous, helping your business in a number of tangible ways.


To find out how PeoplePulse can help, simply select which best describes your current situation:

1. Not currently asking for feedback [ more... ]

2. Currently using a paper-based feedback system [ more... ]

3. Currently using an overseas-based survey/feedback tool. [ more... ]

Want to web-enable your current paper survey? No Problem.

Click here to find out how we can help.

What's our most popular survey for recruitment agencies?
... Post-Placement Client Surveys.

Click here to find out why (1 page summary).


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1. Are you not currently asking for feedback?

By not asking for regular feedback from staff, clients and candidates, you run the risk of driving your business in the wrong direction.

Some of the challenges faced by organisations that haven't yet set up a regular staff and customer feedback system include:
  • Strategy is driven by 'gut feel' about what you think your staff and customers want (as opposed to what you know they want).
  • Low visibility of problems - research shows that for every 5 unhappy people, 250 other people will hear about their problems with your company.
  • Missed opportunities to learn from mistakes.
  • Competitors seem one step ahead - launching new products or initiatives in areas where you've only just started to talk about.
  • Low awareness of current and future customer needs.
  • Management is perceived as being relatively unresponsive and not overly receptive to new ideas.
  • Higher customer churn rates - studies show that 55-70% of defecting clients can be won back if (a) you know about the problem, and (b) you handle it promptly and professionally.

So What's The Solution?

Fast, user-friendly and cost effective, PeoplePulse is an online survey tool that enables Management to instantly receive feedback, collate information and view reports in real time. By using PeoplePulse, Management can gain rich and revealing insight to help them develop more relevant solutions, acquire and retain more customers, and build long-term brand loyalty.

In today's competitive business environment, you simply can't afford not to have your 'finger on the pulse' when it comes to what your customers and staff are thinking.

By asking the 'right' questions of both customers and staff on a consistent basis, you gain valuable insight that is critical to the ongoing health and success of your organisation.

Click here to arrange a FREE demonstration.

 

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2. Are you currently using a paper-based feedback system?

Common Problems With This Approach Include:
  • Low response rates - research shows that people are up to 10 times more likely to respond to web-based feedback systems compared to paper-based systems.
  • Costly - paper-based systems are typically around 4 times more expensive than web-based alternatives. Sending out invite reminders are also costly and time-consuming.
  • Slow - paper-based feedback can take months to complete - the majority of web-based feedback is received within 48 hours of being sent.
  • Labour-intensive - to decipher results and produce meaningful reports.
  • Inconvenient - It's no good only offering a postal address to submit feedback too if people prefer to correspond with you via the Internet.
  • Limited use of data - can't easily filter survey results by city, branch or consultant or client.

So What's The Solution?

Quite simply, the benefits of using PeoplePulse over an existing paper-based survey system are compelling. It's not hard to see the advantage in lowering business costs, receiving critical business data quicker and in a more user-friendly format, streamlining operations, and receiving higher survey participation levels.

The answer is clear. Click here to arrange a FREE demonstration of PeoplePulse.

 

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3. Are you currently using an overseas-based survey/feedback tool?

A number of PeoplePulse clients have switched to us after less than perfect experiences with overseas-based survey tools (usually US or UK-based).

We believe that PeoplePulse offers Australian and New Zealand-based organisations a number of important benefits.

These are summarised below:



Local product and technical support - for immediate response to queries at a time that suits (as opposed to a 12 hour time delay).

Locally developed tool - rapid product development by technology developers who are also part-owners in the tool.


Locally hosted - for maximum speed and superior product up-time guarantee.

Local terminology and spelling - optimised for Australian/NZ conditions.


Richer product features than overseas offerings - including unlimited questions, fully customisable survey styles and designs, no PeoplePulse logo on your surveys, skip logic, automated e-mail notifications, etc.
(
Click here to view full feature list).


Pricing in local currency - no fluctuating currency conversions to distort pricing.


Local time zone survey settings - more accurate reporting of results.


Abides by Australian-based privacy principles - for peace of mind.

Local focus - operated by a company genuinely interested in developing an optimal product for Australian and NZ-based companies.

 
Click here
to arrange a FREE demonstration.

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