|
|
|
|
|
PeoplePulse is ideal for organisations that need great
online survey software AND help from real life (friendly!)
survey specialists to ensure they get the most from
their survey project.
How can PeoplePulse™ help you?
PeoplePulse™ allows you to conduct cost-effective surveys
that are confidential and anonymous, helping your business
in a number of tangible ways.
To find out how PeoplePulse™ can help, simply select
which best describes your current situation:
- Not currently asking for feedback [
more... ]
- Currently using a paper-based feedback system
[ more... ]
- Currently using an overseas-based survey/feedback
tool. [ more...
]
What's our most popular survey for recruitment agencies?
... Post-Placement Client Surveys.
Click
here to find out why (1 page summary).
|
|
|
|
1. Are you not currently asking for feedback?
By
not asking for regular feedback from staff, clients and
candidates, you run the risk of driving your business
in the wrong direction.
Some of the challenges faced by organisations that haven't
yet set up a regular staff and customer feedback system
include:
-
Strategy is driven by 'gut feel' about what you think
your staff and customers want (as opposed to what
you know they want).
-
Low visibility of problems - research shows that for
every 5 unhappy people, 250 other people will hear
about their problems with your company.
-
Missed opportunities to learn from mistakes.
-
Competitors seem one step ahead - launching new products
or initiatives in areas where you've only just started
to talk about.
-
Low awareness of current and future customer needs.
-
Management is perceived as being relatively unresponsive
and not overly receptive to new ideas.
-
Higher customer churn rates - studies show that 55-70%
of defecting clients can be won back if (a) you know
about the problem, and (b) you handle it promptly
and professionally.
So
What's The Solution?
Fast, user-friendly and cost effective, PeoplePulse is
an online survey tool that enables Management to instantly
receive feedback, collate information and view reports
in real time. By using PeoplePulse, Management can gain
rich and revealing insight to help them develop more relevant
solutions, acquire and retain more customers, and build
long-term brand loyalty.
In today's competitive business environment, you simply
can't afford not to have your 'finger on the pulse' when
it comes to what your customers and staff are thinking.
By asking the 'right' questions of both customers and
staff on a consistent basis, you gain valuable insight
that is critical to the ongoing health and success of
your organisation.
Click here to arrange a FREE demonstration.
Back
To Top
|
|
|
2. Are you currently using a paper-based feedback system?
Common Problems With This Approach Include:
-
Low response rates - research shows that people are
up to 10 times more likely to respond to web-based
feedback systems compared to paper-based systems.
-
Costly - paper-based systems are typically around
4 times more expensive than web-based alternatives.
Sending out invite reminders are also costly and time-consuming.
-
Slow - paper-based feedback can take months to complete
- the majority of web-based feedback is received within
48 hours of being sent.
-
Labour-intensive - to decipher results and produce
meaningful reports.
-
Inconvenient - It's no good only offering a postal
address to submit feedback too if people prefer to
correspond with you via the Internet.
-
Limited use of data - can't easily filter survey results
by city, branch or consultant or client.
So
What's The Solution?
Quite simply, the benefits of using PeoplePulse over an
existing paper-based survey system are compelling. It's
not hard to see the advantage in lowering business costs,
receiving critical business data quicker and in a more
user-friendly format, streamlining operations, and receiving
higher survey participation levels.
The answer is clear. Click here to arrange a FREE
demonstration of PeoplePulse.
Back
To Top
|
|
|
|
|
|
|
|
| |
|
| |
|
|
Why collect feedback from
staff and customers? .... |
If done sincerely, everyone appreciates it when someone
seeks their opinion. 
- Author Unknown.
|
If you create a customer intimacy that learns individual
customer requirements and then executes to those requirements,
improving each individual customer relationship over
time - you can create an insurmountable barrier to
competition.
Source: Treacy, M & Wiersema, The Discipline of Market
Leaders.
|
|
|
|
|
