Free Articles

	Free Articles - Index:

	1:	The Path To Better Communication - A Conversation With a CEO

	2:	The Case for a Staff Skills Audit - Understanding Today, So You Can Plan For Tomorrow

	3:	Lapsed Customer Research - 6 Key Findings

	4:	Workplace Bullying

	5:	10 Essential Recruitment Branding Guidelines

	6:	Job Applicant Feedback - Why Should You Care What Your Job Applicants Think

	7:	Internal Customer Satisfaction Surveys

	8:	Part 5: Optimising Your Post-Survey Follow-up Process

	9:	Part 4: Questionnaire design - How To Ensure Your Reports Deliver What You Need

	10:	Poll Results: HR Leaders - Their Key HR Focus For 2009-2010 In Their Own Words

	11:	Part 3: Excessive Survey Length - 8 Tips To Help You Avoid

	12:	Recruitment Process Feedback - 9 Tips To Help You Get The Most From Your Feedback Process

	13:	Part 2: Invite Timing Tips - What Time of Day and Day of the Week Works

	14:	Economic Crisis? An Opportunity For Workplace Flexibility

	15:	Part 1: Poorly Produced Survey Invites And How To Do It Right

	16:	What Talent Wants, Talent Gets (Australian Study)

	17:	Staff Turnover - Improving Staff Retention

	18:	Stay Surveys - Establishing Why People Stay In Their Jobs

	19:	Employee Engagement

	20:	Controlling Staff Attrition through Attachment

	21:	Staff Surveys

	22.	Training Needs Analysis Surveys

	23.	Customer Experience: The Customer Complaint Iceberg

	24.	Exit Interview Surveys

	25.	Employee Opinion Surveys - Go Ask Your People

	26.	Survey Response Rates - Tips On How To Increase Response Rates

	27.	Tips for Conducting More Effective Staff Surveys

	28.	Employee Retention - Increasing Staff Retention Through Effective Feedback Processes

	29.	Staff Induction: Following Up On Your New Hires

	30.	Fight the Fear: The 10 Golden Rules of Customer Feedback

	31.	A Smart Way to Gain Candidate Referrals

	Enquiry Pages:

	1:	Exit Interviews

	2:	Training Needs Analysis

	3:	Change Readiness Surveys

	4:	Staff Onboarding Surveys

	5:	Graduate Surveys

	6:	Net Promoter Score (NPS) Service

	7:	What is Net Promoter Score (NPS)?

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Why collect feedback from
staff and customers? ....

If done sincerely, everyone appreciates it when someone
seeks their opinion.

- Author Unknown.

If you create a customer intimacy that learns individual customer requirements and then executes to those requirements, improving each individual customer relationship over time - you can create an insurmountable barrier to competition.

Source: Treacy, M & Wiersema, The Discipline of Market Leaders.

The Twelve Attributes of a Truly Great Place to Work - Attribute #8:

Institute two-way performance reviews, so that employees not only receive regular feedback about how they're doing, in ways that support their growth, but are also given the opportunity to provide feedback to their supervisors, anonymously if they so choose, to avoid recrimination.

Source: Harvard Business Review.

80% of businesses feel they deliver a "superior experience" to customers.

Yet according to customers only 8% of companies deliver a superior
experience.

Source: Bain & Company survey

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