Free Articles

	Free Articles - Index:

	1:	A Smart Way to Gain Candidate Referrals

	2:	Fight the Fear: The 10 Golden Rules of Customer Feedback

	3:	Staff Induction: Following up on your new hires

	4:	Employee Retention - Increasing staff retention through effective feedback processes

	5:	Tips for Conducting More Effective Staff Surveys

	6:	Survey Response Rates - Tips on how to increase response rates

	7:	Employee Opinion Surveys…Go Ask Your People

	8:	Exit Interview Surveys

	9:	Customer Experience: The Customer Complaint Iceberg

	10:	Training Needs Analysis Surveys

	11:	Staff Surveys

	12:	Controlling Staff Attrition through Attachment

	13:	Employee Engagement

	14:	Stay Surveys - Establishing Why People Stay In Their Jobs

	15:	Staff Turnover - Improving Staff Retention

	16:	What Talent Wants, Talent Gets (Australian Study)

	17:	Part 1: Poorly Produced Survey Invites - And How To Do It Right

	18:	Economic Crisis? An opportunity for workplace flexibility

	19:	Part 2: Invite Timing Tips - What Time of Day and Day of the Week Works

	20:	Recruitment Process Feedback - 9 Tips To Help You Get The Most From Your Feedback Process.

	21:	Part 3: Excessive Survey Length - eight tips to help you avoid.

	22.	Poll Results - HR Leaders: their key HR focus for 2009-2010 in their own words.

	23.	Part 4: Questionnaire design - How to ensure your reports deliver what you need.

	24.	Part 5: Optimising Your Post-Survey Follow-up Process

	25.	Internal Customer Satisfaction Surveys

	26.	Job Applicant Feedback - Why Should You Care What Your Job Applicants Think?

	27.	10 Essential Recruitment Branding Guidelines

	28.	Workplace Bullying - Is it happening in your organisation?

	29.	Lapsed Customer Research - 6 Key Findings

	Enquiry Pages:

	1:	Exit Interviews

	2:	Training Needs Analysis

	3:	Change Readiness Surveys

	4:	Staff Onboarding Surveys

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Why collect feedback from
staff and customers? ....

If done sincerely, everyone appreciates it when someone
seeks their opinion.

- Author Unknown.

If you create a customer intimacy that learns individual customer requirements and then executes to those requirements, improving each individual customer relationship over time - you can create an insurmountable barrier to competition.

Source: Treacy, M & Wiersema, The Discipline of Market Leaders.

The Twelve Attributes of a Truly Great Place to Work - Attribute #8:

Institute two-way performance reviews, so that employees not only receive regular feedback about how they're doing, in ways that support their growth, but are also given the opportunity to provide feedback to their supervisors, anonymously if they so choose, to avoid recrimination.

Source: Harvard Business Review.

80% of businesses feel they deliver a "superior experience" to customers.

Yet according to customers only 8% of companies deliver a superior
experience.

Source: Bain & Company survey

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