PeoplePulse E-Newsletter - July 2007 Welcome to our latest quarterly PeoplePulse Newsletter for clients and colleagues where we aim to provide a range of useful information to help you get the most from your feedback program. In This issue ...

Feature Article - Employee Engagement Why employee feedback plays a crucial role in improving engagement levels. Employee engagement has gained the attention it deserves but little progress has been made at the coal face with an ongoing Gallup study reporting that: only 26% of the working population is engaged (loyal and productive), 55% are not engaged (just putting in time), and 19% are actively disengaged (unhappy and spreading their discontent). Couple these discouraging statistics with the cost of staff turnover ... Click here to read full article. Special Offer - WIN a $250 Reward! Refer a colleague to PeoplePulse, OR purchase an additional survey licence (before 31st August 2007), and once the sale is confirmed receive $250 worth of 'Cloud 9 Reward' bonus points to spend on a reward of your choice! Select from hundreds of rewards, ranging from pamper packs to hot air balloon rides to gift vouchers from Australia's leading retailers. Simply e-mail us now at offer@*peoplepulse.com.au (without spaces) to register your interest! Click here to find out more about Cloud 9 Rewards. Welcome to the PeoplePulse Family! The PeoplePulse circle continues to widen with a number of new clients joining us since our last newsletter. At the present point in time, new starter surveys, 'Stay' surveys, exit interviews and training needs analysis surveys are in high demand - we look forward to assisting you all in these areas. As such, we would like to officially welcome the following organisations to the PeoplePulse family: APN News & Media Australia Council for the Arts Avery Dennison Bendigo Bank Department of Consumer and Employment Protection (DOCEP) Department of State & Regional Development NSW Department of Treasury and Finance SA HSBC Bank Australia Limited Lake Macquarie City Council Searson Buck Springboard Consulting Group Transpower New Zealand If you know anyone else that you believe we may be able to assist, we'd be happy to help! Simply drop us their details by completing our brief referral survey or point them our way! New Website Resources: We have recently created two new websites aimed at providing visitors with useful information on topics relating to Exit Interviews and Training Needs Analysis. These websites have been established as a means to further awareness, research and discussion regarding the merits of conducting staff exit interviews and training needs analysis. We will regularly update these resource sites with new articles and results from our online polls and other research relating to each topic. Please visit these sites at: . www.exitinterviews.com.au . www.trainingneedsanalysis.com.au Survey in Profile - Staff 'Stay' Survey: Although many organisations are aware of the benefits of conducting Exit Interviews to find out why their employees are leaving, many have not considered finding out why their employees are staying. According to Dr. John Sullivan*, HR people need to be proactive by also gathering information before employees leave, as this research can greatly assist in employee retention by giving the company an opportunity to address problem issues before a decision to look elsewhere has been made. ‘Stay’ Surveys are typically sent to either ALL top performers, or a random snapshot of employees, every six months. The purpose is to understand what top performers like / dislike about their role, what the company can do to help improve their enjoyment / motivation / productively at work, and what factors (if any) would be most likely to cause them to leave the organisation. Some questions that are typically asked in a Stay Survey include: Why do you stay (people, job, rewards, job content etc.)? What do you like best about your job, co-workers, and management? What do you like least about your job, co-workers, and management? What challenges/excites you? What do you want more of and less of? If you ever considered leaving…what kind of “trigger” would be most likely to prompt you to consider leaving? (*Source: Retention Strategy - Why Do People Stay In Their Jobs? - Dr. John Sullivan, Head & Professor of Human Resource Management College of Business, San Francisco State University; February 1999) Click here to view a free demo of a Stay Survey. Please contact us at bbrown@*peoplepulse.com.au (without spaces) if you are interested in finding out more about how we can assist you with tailoring the above Stay Survey for your requirements - we welcome your enquiry. Alternatively, you can phone Bronwyn on +61 2 9232 0172. Did you Know? . . . - 89% of managers believe employees leave for more money, but, in fact, 88% of employees leave for reasons other than money. (Source: Saratoga Institute)

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Thank you for taking the time to read the quarterly PeoplePulse eNewsletter – we hope that you found it useful and informative.

If you would like further information on any of the content covered above, or if there are any topics that you would like to see covered in future issues, please email us at newsletter@*peoplepulse.com.au (without spaces).

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