PeoplePulse E-Newsletter - May 2007 Welcome to our latest quarterly PeoplePulse Newsletter for clients and colleagues where we aim to provide a range of useful information to help you get the most from your feedback program. In This issue ...

Feature Article - Controlling Staff Attrition Through 'Attachment': Leading Human Capital consulting firm 'HCM Global' has recently developed an online 90 Day Post Induction Survey using PeoplePulse which measures the degree to which a new employee is bonded or "attached" to their organisation within their first 90 days of employment. The Attachment & Risk Report is created from the Survey and provides Managers and HR Departments with critical information on the perceptions of the new employee and also provides them with recommendations on how to correct any negative perceptions. Likewise, recruitment companies can use this tool to demonstrate ongoing value to their clients beyond the initial probationary period. The value of this tool is in the Risk Rating and Recommendations which an organisation will receive for each new candidate upon their 90th day of employment. Click here to read article regarding HCM Global's 90 Day Post Induction Survey.   Special Subscriber Offer: HCM Global are offering a complimentary trial of their 90 Day Post Induction Survey for 1 new employee within your organisation. To take advantage of this offer simply e-mail us at hcmglobal@*peoplepulse.com.au (without spaces) to express your interest, OR fill out the enquiry form at the bottom of the article. Latest PeoplePulse Enhancements: We have recently upgraded our eInvite module to PeoplePulse which allows users to schedule a future date and time for invitations and reminders to be sent out. Click here to find out more about what this new upgrade does and how it could benefit you. (Opens new window in PDF) Please contact Sogol at sogol@*quinntessential.com.au (without spaces) should you have any queries or would like request access to this new upgrade. Please note that this is a free upgrade available to all PeoplePulse users. Welcome to the PeoplePulse Family! Since sending you last quarter's newsletter, we've been busy little campers! We would like to officially welcome the following organisations to the PeoplePulse family: Aquent Aconex Australasian Talent Conference Carrera Search & Selection Carroll Consulting Group Cash Services Australia (CSA) Colony 47 Davidson Recruitment Group Heritage Building Society Insurance Australia Group (IAG) Macquarie University Mercuri Urval NSW Department of Commerce NSW Electoral Commission RBC Dexia Savage Recruitment Systems Sinclair Consulting Tomago Aluminium Vanilla Consulting We look forward to working with you all to develop an insightful and effective feedback program. If you know anyone else that you believe we may be able to assist, we'd be happy to help! Simply drop us their details by completing our referral survey or point them our way! Survey in Profile - Online Exit Interviews: How much do we really know about why employees leave? With current staff turnover rates being so high within many organisations, exit interviews can assist companies to effectively identify problem areas within the organisation, and in turn, increase employee retention. According to the Boston Globe* departing staff members are finding it easier to fill out online exit interview surveys rather than the traditional face-to-face exit interviews, as it allows employees to "loosen up when they're not sitting in front of corporate officials for the 15-minute exit interview" and offer more honest feedback. (* Source: WORKPLACE: Online exit interviews reveal more honesty - 1/2/05). Online exit interviews are quick and have the added convenience of allowing respondents to participate at a time and place that suits them. Online exit surveys are increasingly being used in conjunction with face to face meetings, with the online survey completed by all departing employees first, and a follow up meeting used (if required) to delve deeper into key issues uncovered in the online survey. This approach still provides the personal touch, but allows company and department wide reporting on the key reasons why people are leaving the organisation. Questions which you may condsider asking are: 1. What are your reasons for leaving? 2. What could we have done differently to have retained you? 3. How long have you been thinking about leaving? 4. What was the catalyst that triggered you to leave? 5. If you were in our shoes, what 3 changes would you make here? Click here to view a demo of an exit interview. Please contact us at sogol@*quinntessential.com.au (without spaces) if you are interested in finding out more about how PeoplePulse can assist you with conducting your online Exit Interview - we welcome your enquiry. A warm welcome to our newest team member: Bronwyn Brown Bronwyn Brown joined Quinntessential in December 2006 as Business Development Manager. Bronwyn has over 7 years of sales experience in business-to-business sales in the corporate sector. Bronwyn also has extensive account management, strategic planning and human resource management experience. Bronwyn has a consultative approach to sales and a genuine interest and desire to understand her customer’s business needs, and provide real solutions to enable those customers to achieve their desired outcomes. Prior to joining Quinntessential Bronwyn had spent 5 years building her own successful business, focused on helping companies take new software products to market. Bronwyn brings to the Quinntessential team a proven track record of achieving goals without compromising ethics. Her role within Quinntessential focuses on sales of Quinntessential key products and services which include the PeoplePulse online survey tool and Cloud 9 Rewards – Quinntessential’s proprietary re-brandable reward and recognition program. Not always known for her modesty, Bronwyn describes herself as “fabulous and funny, gorgeous, witty, caring, outrageously successful” ... but only AFTER the consumption of her first café latte in the morning. You can contact Bronwyn to say hello by calling +61 2 9232 0172. Did you Know? . . . A recent study by email monitoring company Return Path showed that, "subject lines with 49 or fewer characters had open rates 12.5 percent higher than for those with 50 or more," and that, "click-through rates for subject lines with 49 or fewer characters were 75 percent higher than for those with 50 or more."

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Thank you for taking the time to read the quarterly PeoplePulse eNewsletter – we hope that you found it useful and informative.

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Until next issue, all the best.

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