PeoplePulse E-Newsletter - January 2007 Welcome to our latest quarterly PeoplePulse Newsletter for clients and colleagues where we aim to provide a range of useful information to help you get the most from your feedback program. In This issue ...

Feature Article - Training Needs Analysis: How does one go about identifying staff training requirements for the year ahead and putting a suitable program in place? By conducting a skills audit and training needs analysis survey, organisations can maximise the value of their training investment by ensuring that resources are directed into the areas of most benefit to the company. When assessed against the alternatives of paper-based or face-to-face options, online training surveys deliver a number of clear advantages. Click here to read article. Latest PeoplePulse Enhancements: We have just recently added a new question grouping feature in reporting - Click here to find out more about what the report does and how it could benefit you. (Opens in PDF) Please contact Sogol at sogol*@*quinntessential.com.au (without spaces) should you have any queries or if you do not currently have access to this new feature. Please note that this is a free upgrade available to all PeoplePulse users. Special Subscriber Offer: The start of the year is a perfect time to better understand the needs of your clients for the year ahead. Current PeoplePulse clients can sign up for an Annual Customer Needs/ Satisfaction Survey before 16th February 2007 and pay just $2,550+gst (standard licence fee is $3,600). You can commence your survey at any time over the 12 month period from sign off. Simply e-mail us at 1moreplease*@*peoplepulse.com.au (without spaces) to express your interest. (* some conditions apply) Welcome to the PeoplePulse Family! Since sending you last quarter's newsletter, we would like to officially welcome the following organisations to the PeoplePulse family: Quay Appointments D.W. Simpson Phoenix Recruitment CUNA Mutual Group Cadden Crowe Judd Farris Property Recruitment Conference Action We look forward to working with you all to develop an insightful and effective feedback program. If you know anyone else that you believe we may be able to assist, we'd be happy to help! Simply drop us their details or point them our way! Survey in Profile - New Starter Surveys: New employees can be a great source of valuable information that many companies fail to tap into. Gathering information from each new hire within 30 days of commencing their role can assist in improving staff training and induction processes and identify potential areas of concern by new employees. New employee surveys can be used to probe a range of areas, including: Satisfaction with the hiring process, The training and induction program, Any potential issues relating to productivity, turnover, attitudes, alignment of role with pre-hire expectations and promises, etc. Whether the employee has a thorough understanding of all aspects of the new job. Whether the new employee knows of any 'star performers' from the role they've just left that may potentially be interested in an approach from your firm. Click here to view a demo of a new starter survey. Please contact us at sogol*@*quinntessential.com.au (without spaces) if you are interested in finding out more about how PeoplePulse can assist you with conducting your 'New Starter' Survey - we welcome your enquiry. A warm welcome to our newest team member: Ben da Silva Ben da Silva joined Quinntessential Marketing Consulting in October 2006 as a Business Development Manager. A well-rounded salesperson with extensive experience gained in the IT and Training industries, Ben brings to Quinntessential a wealth of skills and expertise in assisting organisations to collect and retain business intelligence. Having worked closely with a diverse range of some of Australia's top tier organisations and government departments, Ben is well suited to assist our clients in growing their operations. Ben's move to Quinntessential was based on a desire to work with products he truly believed in combined with a desire to work on a 'value sell' rather than a volume-based 'commodity sell'. Ben also wanted to continue to be able to use the knowledge and contacts he had gained while working in the IT and Training sectors and, as such, will continue to service these markets at Quinntessential. Ben previously served in the Australian Army Reserves and has a desire to take his twin daughters to Disneyland! You can contact Ben to say hello by calling +61 2 9232 0172. Did you Know? . . . One study on survey incentives showed that mailing a $5 "gift" cheque along with the questionnaire was twice as effective as offering a $50 payment for respondents after they sent back the completed survey. (James & Bolstien, 1992) Research has shown that personalisation of e-mailed survey invites can lift response rates by 7% or more. Dirk Heerwegh's 2005 study into personalised invites for online surveys (eg. 'Dear John' as opposed to 'Dear Customer') covered more than 2,500 survey respondents and concluded that personalised survey invites increased response rates by 7.8 percentage points. In addition, respondents that received personalised invites were 2.6% less likely to drop off before completing all survey questions.

Manage Your Subscription:
You are receiving this newsletter because you are either an existing PeoplePulse user, or you have been in discussions with us about using the tool. Feel free to forward this newsletter on to other colleagues or friends who you feel may be interested.

If you were forwarded this e-mail, and would like to join our PeoplePulse eNewsletter mailing list to receive your own free subscription, please e-mail us at subscribe*@*peoplepulse.com.au (without spaces) and specify the e-mail address you would like to send correspondence to.

As a matter of protocol, if you would like to be removed from the PeoplePulse eNewsletter mailing list, you can unsubscribe at any time by e-mailing UN-subscribe*@*peoplepulse.com.au (without spaces) and specify the e-mail address you would like to remove.

Thank you for taking the time to read the quarterly PeoplePulse eNewsletter – we hope that you found it useful and informative.

If you would like further information on any of the content covered above, or if there are any topics that you would like to see covered in future issues, please email us at newsletter*@*peoplepulse.com.au (without spaces).

Until next issue, all the best.

Did you know?? ....

Common uses of PeoplePulse include: