|
PeoplePulse
E-Newsletter - October 2006
Welcome
to our quarterly PeoplePulse Newsletter for clients and colleagues where we aim
to provide a range of useful information to help you get the most from your feedback
program.
In
This issue ...
|
|
 |
 | Latest
PeoplePulse Enhancements: |
| PeoplePulse has recently
added another feature to the 'Overview Report'. Clients that have used the scoring
feature to weight their answers will now also see a Median score appear next to
the Average score. The Median score, not to be confused with the Average (mean)
score represents the midpoint in all collected data - i.e. half the data values
are above the median, and half are below. For example, in the odd series 2, 8,
9, 14, 40, ... 9 is the median. In the even series
6, 7, 10, 12, 14 80 ... 11 is the median (halfway
between 10 and 12).
The median can be a more accurate measure than the
average in instances where there are extreme scores that can skew data (sometimes
known as 'outliers'). For example, in the above sequence of numbers (6, 7, 10,
12, 14, 80) the median, being 11, is a better representation of the data spread
than the average, which is calculated to be 21.5. The average has been skewed
due to the outlier (80) in the data.
Median and average scores are available
to all PeoplePulse users from the 'Overview Report'. |
 | Welcome
to the PeoplePulse Family! | Since
sending you last quarter's newsletter, we would like to officially welcome the
following organisations to the PeoplePulse family:
- RCSA
- Hallis
- HCM
Global
- Buckmaster Hawkey
- i-Kapita
- iPeople
- Altus
|
We look forward to working with you all
to develop an insightful and effective feedback program. If you know anyone else
that you believe we may be able to assist, we'd be happy to help! Simply drop
us their details or point them our way!
|
 | Survey
in Profile - Client Satisfaction Surveys: |
Although most
organisations have a general idea of what their clients think of them, a client
satisfaction survey provides invaluable insight into the company's performance
- direct from the horse's mouth. A well-conducted
Client Satisfaction Survey will deliver actionable data regarding how clients
rate the organisation's levels of service, the performance of their staff members,
what areas need improvement, what services need to be marketed better, and what
opportunities exist for the development of new revenue streams.
In addition,
Client Satisfaction Surveys can be used for the following purposes:
-
Providing benchmark performance statistics
for a specific period to be improved upon in subsequent periods. -
Proposing or introducing new services and gauging
feedback from existing clients. -
Gathering
feedback that can be used for marketing purposes - e.g. testimonials, etc. -
Gaining new business referrals from current
clients.
The PeoplePulse
tool offers an excellent platform to conduct cost effective Client Satisfaction
Surveys. To view some sample questions from one of our Client Satisfaction Survey
demos please click the link below.
- Click
here to view a demo of a client satisfaction survey. Please
contact us at sogol @ quinntessential.com.au (without spaces) if you
are interested in finding out more about how PeoplePulse can assist you with conducting
Client Satisfaction Surveys - we welcome your enquiry.
|
 | A
warm welcome to our newest team member - Amanda Gibson: |
Amanda
Gibson joined Quinntessential in July 2006 as Sales and Marketing Manager, and
we would like to take this opportunity to introduce you to her.
An experienced
sales and marketing manager with over three years experience in the Australian
recruitment sector, Amanda has a masters (Honours) degree in Psychology.
Prior to her relocation from the UK in 2003, Amanda’s career was focused
around the areas of sales and staff management, with a particular interest in
the area of stress management in the workplace. With extensive experience in running
her own successful business with a large contracting team, coupled with more than
3 years working with one of Australia’s largest recruitment brands, Amanda
is well versed in assisting both large and small organisations alike to achieve
measurable bottom line results. |  |
Amanda’s
role focuses on leading the sales and marketing effort for Quinntessential’s
key products and services, which includes the PeoplePulse online survey tool and
Cloud 9 Rewards
– Quinntessential’s proprietary re-brandable reward and recognition
program.
You can contact Amanda
to say hello by calling +61 2 9232 0172.
|
 |
Did
you Know? . . . |
- Surveyed
customers are 300% more likely to open a new account. (Source:
Harvard Business Review)
- Surveyed
customers on the whole tend to be more profitable customers over time than those
not surveyed. (Source:
Harvard Business Review)
|
| 
Manage Your Subscription:
You are receiving this newsletter because you are either an existing PeoplePulse
user, or you have been in discussions with us about using the tool. Feel free
to forward this newsletter on to other colleagues or friends who you feel may
be interested. If you were forwarded
this e-mail, and would like to join our PeoplePulse eNewsletter mailing list to
receive your own free subscription, please e-mail us at subscribe @ peoplepulse.com.au
(without spaces) and specify the e-mail address you would like to send correspondence
to. As a matter of protocol, if you
would like to be removed from the PeoplePulse eNewsletter mailing list, you can
unsubscribe at any time by e-mailing UN-subscribe @ peoplepulse.com.au (without
spaces) and specify the e-mail address you would like to remove.
Thank
you for taking the time to read the quarterly PeoplePulse eNewsletter – we
hope that you found it useful and informative.
If you would like further
information on any of the content covered above, or if there are any topics that
you would like to see covered in future issues, please email us at newsletter
@ peoplepulse.com.au (without spaces).
Until next issue, all the best.
Kind
Regards, Paul
Quinn Managing Director Quinntessential
Marketing Consulting
Ph +61 2 9232 0172
|
This eNewsletter was sent using PeoplePulse's 'eInvites' Module.
1. Measure Employee / Customer Satisfaction & Feedback: