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Welcome to our latest quarterly PeoplePulse Newsletter
for clients and colleagues where we aim to provide a range
of useful information to help you get the most from your online
feedback activities.
In this issue…
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Feature
article: Common survey pitfalls - And how to avoid them
..(Part
Five of a Five Part Series) |
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Poor
Post-Survey Follow-up
What's
worse than NOT collecting feedback from your staff or
customers? Collecting feedback from your staff or customers
and then doing nothing with the results.
Research suggests there may be an inherent financial
penalty for not paying enough attention to actioning
your survey results . Employees who answered 'Strongly
Agree' to the statement that 'Action plans from the
last survey have had a positive impact on my workplace'
had overall engagement levels that were up to 10% higher
than other employees.
Click
here to read full article
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Special Offer:
Recruitment Feedback Surveys |
Do you have a system in place to measure the
effectiveness of your recruitment function?
Do you know how valuable internal hiring managers
perceive your service to be? Do you systematically
solicit applicant feedback and ideas regarding
how the recruitment function can improve?
With the rebound in recruitment activity in
2010, the task of collecting feedback regarding
the effectiveness of an organisation's recruitment
function is crucial.
Did you know that over 50 corporate hiring
teams and recruitment firms use PeoplePulse
to run their recruitment feedback surveys?
Sign up for a Recruitment Feedback Survey
licence before 31st August 2010 and receive
a 20% discount off the standard Recruitment
Feedback Survey rate card as well as 3 additional
hours of project consultation - for no additional
fee.
To take up this offer or find out more, please
email us at offer@peoplepulse.com.au
to register your interest, or call your account
manager on ph (02) 9232 0172.
Click here to read
more about Recruitment Feedback Surveys below.
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Best
of the Web: |
A snippet from the article: Do
You Measure Your Managers' Effectiveness At Hiring?
I know
who my best interviewers/hiring managers are. Or at least
I think I do. But that knowledge is more intuition than science,
because I don't measure the success of my hiring managers.
Do you? Probably not, because you have a million things to
do. But for companies ramping up their hiring efforts, it
makes sense to track which hiring managers "get it", and identify
those that don't.
How do you measure who makes quality hires? In a recent BusinessWeek
back page column, Jack Welch laid out this common sense approach
back in the day called the "Hiring Batting Average":
To read full article click here:
http://www.hrdaily.com.au/nl06_news_selected.php?act=2&nav=1&selkey=1476
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What
Exactly Is A Recruitment Feedback Survey? |
In short, Recruitment
Feedback Surveys are typically sent to (a) Job Applicants
(placed or not placed) and (b) Internal Hiring Mangers,
with specific questions for both groups.
The surveys typically focus on feedback regarding an
organisation's internal and/or external recruitment
processes. An Internal Hiring Manger feedback survey,
for example, may be sent on the completion of an assignment,
and probe areas such as:
- The quality of
the job brief taken and the recruiter's understanding
of the position requirements.
- Satisfaction with
the number of applicants for the position being
filled.
- Satisfaction with
the quality of applicants shortlisted.
- The recruitment
methodology (and suggestions for improvement).
- The recruiter's
proactiveness and ongoing communication regarding
project status.
- The overall success
of the recruitment campaign.
- Forecast hiring
requirements to help plan future recruitment
activities.
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Recruitment Feedback Surveys
sent to successful applicants can also be a very effective
way to assess the strength of your candidate attraction
strategies and also collect candidate referrals. If the
successful candidate is deemed strong enough to win the
role, then why not take the opportunity to see if they
know any other colleagues that you may also be able to
assist?
Why not take a pro-active measure and get your Recruitment
Feedback Surveys up and running now!
To help ease the way, PeoplePulse has a special
newsletter only offer for recruitment feedback surveys.
We look forward to assisting you. |
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Welcome
to the PeoplePulse Family! |
Since our
last newsletter we have welcomed more than 35 new clients to
the PeoplePulse family, and it's also great to see a number
of our existing clients electing to run additional surveys.
Staff Exit and New Starter/On Boarding surveys remain as popular
as ever, closely followed by Staff Satisfaction and Engagement
Surveys; be these short sharp 'pulse' surveys or longer in-depth
surveys.
Training Needs Analysis and Skills Audit Surveys have also been
in high demand as organisations look to retain and develop their
top talent and create career paths for future leaders. So too
have Post Training Feedback surveys as organisations become
increasingly aware of the need to measure and track the quality
of their training investment.
Looking beyond HR related surveys, we've noticed a growing number
of recruiters seeking to obtain feedback from their existing
candidate and client base, following up to ensure that the experience
has been positive and sometimes using the survey as an opportunity
to generate future business.
On the marketing front, a number of organisations are also looking
to run their annual customer satisfaction surveys with PeoplePulse
in the new financial year.
Whatever your survey need we
can assist - so feel free to give us a call if you would like
to discuss your thoughts in more detail, or find out more
about any of the survey types mentioned above. Phone us on
+61 2 9232 0172, or e-mail us using the contact
form here.
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Did
you Know?... |
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Do you
know how long after sending your survey invite that you can
you expect to receive responses?
- 50%
of completed surveys responses are received within 12 hours
of online survey launch,
- 65%
received within 24 hours of online survey launch,
- 80%
within 48 hours of online survey launch,
- 90%
within 3 days of online survey launch.
Source: Bruce
E Segal
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Your Chance To Provide US With Your Feedback |
That's
right, coming soon to an inbox near you will be our second
annual client feedback survey. This is your chance to have
your say on how we're doing, and where we need to improve.
We'll also give you a chance to provide input on any new product
features you wished we had but don't (yet!).
So look out for the survey arriving in the next few weeks - we'd really appreciate hearing your thoughts.
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Manage
your subscription: |
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because you are either an existing PeoplePulse user, or you
have been in discussions with us about using the tool. Feel
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Thank you for taking the time to read the quarterly PeoplePulse
eNewsletter – we hope that you found it useful and informative.
If you would like further information
on any of the content covered above, or if there are any topics
that you would like to see covered in future issues, please
email us at newsletter @.peoplepulse.com.au.
Until next issue, all the best.
Kind Regards,
Paul Quinn
Managing Director
Quinntessential Marketing
Ph +61 2 9232 0172
http://www.quinntessential.com.au
PeoplePulse - Empowering Better
Business Decisions - http://www.peoplepulse.com.au
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1. Measure Employee / Customer Satisfaction &
Feedback: 