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Welcome to our latest quarterly PeoplePulse Newsletter
for clients and colleagues where we aim to provide a range
of useful information to help you get the most from your online
feedback activities.
In this issue…
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1.
Feature article: Common survey pitfalls - And how to avoid
them ..(Part
Four of a Five Part Series) |
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Questionnaire
Design - How To Ensure Your Reports Deliver What You
Need.
Ever heard the saying:
'Start with the end in mind?' Well it's true in many
areas of life and survey design is no exception. Too
often we see surveys where scant consideration has been
given to the purpose of the questionnaire: people simply
go off and create surveys with little or no thought
to what questions they are trying to answer and consequently
the format and content of the final reports don't deliver.
And of course once the survey is closed off and responses
collected there's nothing you can do about poorly worded
questions or answer options that don't give you the
actionable data you need to make solid, well informed
decisions.
In this article we'll share
some ideas to help ensure you construct your survey
questionnaires to give you the data you need.
Click
here to read full article
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Special Offer:
Stay Surveys. |
Stay Surveys: Establishing Why People Stay
In Their Jobs And What You Can Do To Keep
Them.
Sign up for
a Staff 'Stay Survey' licence before 20th
March 2010 and receive a 20% discount off
the standard Stay survey rate card as well
as 3 additional hours of project consultation
- for no additional fee.
To take up
this offer or find out more, please email
us at
offer @.peoplepulse.com.au
to register your interest.
Click here
to read more about Stay
Surveys below.
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New
features - coming your way |
We are currently working on yet
more improvements to PeoplePulse functionality … from
improvements to our e-mail invite tracking and reporting functionality,
to new dedicated Strengths and Weaknesses reports, to functionality
to help make the assessment of free text / verbatim data even easier.
To
check out the latest enhancements in more detail, existing
clients can log into PeoplePulse and go to our 'Help Centre',
then click on 'Browse our PeoplePulse User Manual' and dive
in to Section 9B - Latest Enhancements.
Thank you for your great ideas,
and stay tuned for more feature enhancements on the way!
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Best
of the Web: |
A snippet from the article: "Mass
exodus on the cards - or just media hype?"
The Corporate Leadership Council
believes...
- 25 percent of high potential
employees plan to quit their jobs when the upturn happens.
So there you have it. Bad news
for employers who can't afford to lose good people, good news
for employers wanting to recruit new talent and possibly even
better news for recruitment agencies after an 'annus horribilis'.
What does this mean for employers?
- The potential for skyrocketing
recruitment and training costs.
- A need to acquire deep insight
to what employees are thinking and planning right now in
order to find ways to re-engage them.
- Now is the time to consider
new employer brand building activities to reinvigorate positive
perceptions of the employment experience and potential.
To read full article click here:
http://employment-branding.blogspot.com/2009/12/mass-exodus-on-cards-or-just-media-hype.html
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What
exactly is a Staff Stay Survey? |
In short, a Stay Survey can
be sent to either (a) a selected number of high performing
employees within an organisation, or (b) all employees
- the choice is yours.
Specifically the Stay Survey
seeks to identify answers to questions such as:
- What influences each
employee to stay in their role? (covering relationships,
rewards, job content, etc.)
- What do employees like
best about their job, co-workers, and management?
- What challenges or excites
employees?
- What do employees want
more of? … and less of?
- What can the organisation
do to help employees perform at their highest level?
- What would most likely
"trigger" an employee to consider leaving?
What can be done to avoid that happening?
A Stay Survey is different
to other employee surveys in that it is aimed at identifying
more of what your (best) employees like. It typically
contains 20-25 well-asked questions, and seeks to complement
any existing staff feedback program that you may already
have in place.
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The time to act is now!
McKinsey research ('War
for Talent' 2000) uncovered that a high performing employee
brings in almost twice as much business as an average
performer, or produces twice as much output... It's
clear that the cost of losing your most talented staff
is very high.
Take a pro-active measure
and get your Stay Survey up and running now! To help
ease the way, PeoplePulse has a special
newsletter only offer for stay surveys. We look
forward to assisting you.
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Welcome
to the PeoplePulse Family! |
Since our last newsletter we
have welcomed more than 40 new clients to the PeoplePulse
family, and it's also great to see a number of our existing
clients electing to run additional surveys.
Staff Exit and New Starter/On
Boarding surveys remain popular right now, closely followed
by Staff Satisfaction and Engagement Surveys; be these short
sharp 'pulse' surveys or longer in-depth surveys.
Staff Stay Surveys, Climate Surveys
and Hiring Manager Feedback Surveys also all remain popular.
Looking beyond HR related surveys,
a number of clients have begun planning their annual customer
satisfaction surveys, and we have also noticed an increase
in the number of retail clients interested in running OH&S
surveys on-line this year instead of by paper.
Whatever your survey need we
can assist - so feel free to give us a call if you would like
to discuss your thoughts in more detail, or find out more
about any of the survey types mentioned above. Phone us on
+61 2 9232 0172, or e-mail us using the contact
form here.
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Thank
You! |
As we all know, it's nice
to be recognised now and again, and in late 2009 Quinntessential
was honoured to pick up a number of awards:
- Winners of the Deloitte
Technology Fast 50 (Australia) Award (2009).
- Winners of the SmartCompany
Fastest 50 Growing Companies Award (2009).
- Winners of the Deloitte
Technology Fast 500 Asia Pacific Award (2009).
We thank you for your continued
support and can assure you that we plan to use the feedback
we receive from our clients to continue improving our
service levels and enhancing our software. We look forward
to sharing another successful 2010 with you.
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Did
you Know?... |
In "Why Satisfied Customers
Defect" by Thomas O. Jones and W. Earl Sasser, Jr., the
authors report that for multi national firm Xerox, completely
satisfied customers (rating of 5 out of 5) were six times
more likely to repurchase over the next 18 months than
somewhat satisfied customers (ratings of 3 - 4 out of 5).
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Manage
your subscription: |
You are receiving this newsletter
because you are either an existing PeoplePulse user, or you
have been in discussions with us about using the tool. Feel
free to forward this newsletter on to other colleagues or
friends who you feel may be interested.
If you were forwarded this e-mail,
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up here.
As a matter of protocol, if you
would like to be removed from the PeoplePulse eNewsletter
mailing list, you can unsubscribe at any time by selecting
the 'unsubscribe' option in the email you receive.
Thank you for taking the time to read the quarterly PeoplePulse
eNewsletter – we hope that you found it useful and informative.
If you would like further information
on any of the content covered above, or if there are any topics
that you would like to see covered in future issues, please
email us at newsletter @.peoplepulse.com.au.
Until next issue, all the best.
Kind Regards,
Paul Quinn
Managing Director
Quinntessential Marketing Consulting
Ph +61 2 9232 0172
http://www.quinntessential.com.au
PeoplePulse - Empowering Better
Business Decisions - http://www.peoplepulse.com.au
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1. Measure Employee / Customer Satisfaction &
Feedback: 