PeoplePulse E-Newsletter - December 2008 Welcome to our latest quarterly PeoplePulse Newsletter for clients and colleagues where we aim to provide a range of useful information to help you get the most from your feedback program. In This issue ...

Feature Article: Common Survey Pitfalls … And How To Avoid Them (Part One) Poorly Produced Survey Invites Unfortunately many of the survey invites that land in our inbox from various 3rd parties are very poorly constructed. Often it appears that a disproportionate amount of time has been spent developing the questionnaire, with the survey invite seemingly more of a last minute afterthought. To me this is akin to organising a lavish wedding of 500 guests and then sending the invites out on the back of an old newspaper. Just wrong. To find out about some of the more common survey invite mistakes and ways to avoid these click here. Welcome to the PeoplePulse Family! The number of new PeoplePulse users continues to rapidly grow, with over 40 new clients of all sizes joining us since our last newsletter. New clients from as far as Switzerland and the Kingdom of Bahrain have come on board, reinforcing our growing international reach! As such, we would like to officially welcome the following organisations to the PeoplePulse family: Special Offer - Client 'Pulse' Surveys: Sign up for a new client 'Pulse survey' licence before 19th December 2008 and receive a 20% discount off the standard Pulse survey rate card. If you sign up now you can elect to run your Client Pulse survey at any time within 4 months after signing up to this special offer. To find out more, please email us at offer [at].peoplepulse.com.au to register your interest. Click here to read more about Client Pulse surveys below. Aequus Partners AGD - NSW Attorney General's Department Ahli United Bank (Kingdom of Bahrain) AIATSIS Alliance One Credit Union Australian Catholic University Banyule City Council Bladen Taylor & Associates (BTA) Bradman Recruitment Group Carpe Diem Design Cellarmasters Group Crown Entertainment Department of Treasury and Finance Shared Services WA Department of Human Services Downer EDI Mining Energex Forever New Gibson Sheat Lawyers (New Zealand) Hawker Pacific Heather Hill Nursing Agency Marrickville Council Origin Energy RACV Reckitt Benckiser Rimfire Resources Sampford IXL SDN Childrens Services Siemens Simms International Stellar Recruitment Stockland Corporation Limited Stryker (Switzerland) The University of Sydney CET Total Recruitment Group Tresor United Group Services Woodside Wyeth Wyong Shire Council If you know anyone else that you believe we may be able to assist, we'd be happy to help! Simply drop us their details by completing our brief referral survey or point them our way! Guest Article: 'Workplace Flexibility'. By Juliet Bourke at Aequus Partners Economic Crisis? An opportunity for workplace flexibility There has never been a better time to implement workplace flexibility. In this economic climate, flexibility initiatives (e.g. reduced hours, sabbaticals and working from home) offers a smart way to reduce overheads and meet employee needs for great work-life balance. Research also shows that implementing flexibility will help improve productivity through its association with increased levels of engagement, job-satisfaction and well-being. But how can these theoretical benefits be realised? Is it simply a matter of developing a flexible work practices policy? To answer these questions, the usual starting point would be to canvass the views of employers and employees. A fresh perspective has been provided by the Equal Employment Opportunity Network of Australasia (EEONA) through its research of Human Resource/diversity practitioners in best practice organisations. Launched in July 2008, EEONA's 2008 Status report on diversity and flexibility found that (i) building managerial capability to implement flexibility, and (ii) enabling managers to access flexibility, are the two key strategies to bridging the flexibility policy/practice gap. What exactly does that mean for businesses wanting to invest in developing organisational and managerial capability? This note provides a summary of EEONA's key findings, which were based on the survey responses of 48 HR/diversity practitioners representing nearly one quarter of a million employees (238,580) in best practice organisations. To find out how you compare, take the Workplace flexibility health check mini survey. To read the rest of Juliet Bourke's article, please click here. Survey Profile - In Brief: Client Pulse Surveys Outstanding client service and retention is important at any given time, but even more so during an economic downturn. Given the current economic conditions, it is imperative for businesses to ensure that they are active in their client retention strategies. The first step would be to find out what your clients actually think: How satisfied are they with your service? Are you meeting their expectations? What are their pain points? What is their degree of loyalty to you? What can you do to improve? Who else do they know that you may be able to assist? A short and concise client 'pulse' survey consisting of 5-10 questions sent each quarter to current clients, can assist in answering these questions and establishing where you can improve to help realign your service offering and increase loyalty through tight economic times. To make the first step towards getting a client pulse survey set up for your business, please see the 'Pulse Survey' special offer at the top right hand side of this page. Did you Know? . . . "The No. 1 reason businesses lose customers is because these consumers feel unappreciated. Indeed, 68 percent cited this as the main reason they stop using a product or service." - Source: Bainbridge Manage Your Subscription: You are receiving this newsletter because you are either an existing PeoplePulse user, or you have been in discussions with us about using the tool. Feel free to forward this newsletter on to other colleagues or friends who you feel may be interested. If you were forwarded this e-mail, and would like to join our PeoplePulse eNewsletter mailing list to receive your own free subscription, please e-mail us at subscribe [at ].peoplepulse.com.au and specify the e-mail address you would like to send correspondence to. As a matter of protocol, if you would like to be removed from the PeoplePulse eNewsletter mailing list, you can unsubscribe at any time by e-mailing UN-subscribe [at ].peoplepulse.com.au and specify the e-mail address you would like to remove. Thank you for taking the time to read the quarterly PeoplePulse eNewsletter – we hope that you found it useful and informative. If you would like further information on any of the content covered above, or if there are any topics that you would like to see covered in future issues, please email us at newsletter [at ].peoplepulse.com.au. Until next issue, all the best, and have a safe and relaxing holiday break. Kind Regards,   Paul Quinn Managing Director Quinntessential Marketing Consulting Ph +61 2 9232 0172 http://www.quinntessential.com.au/ PeoplePulse - Empowering Better Business Decisions - http://www.peoplepulse.com.au/

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